Snohomish County EMS Training & QA Specialist
Core Values: All employees of South County Fire are expected to hold themselves accountable for upholding and demonstrating our core values at all times: Integrity, Humility, Compassion, Family and Trust.
Summary: The EMS Training & QA Specialist works collaboratively with the County EMS Medical Program Director, EMS Executive Director, the EMS Council, and directly with EMS provider agencies and their personnel within Snohomish County to ensure compliance with State, Regional, and County regulatory requirements. Ensures successful delivery of EMS and public safety training programs. Manages contracts for external training providers. Assists in the development and implementation of EMS protocols, training curriculum and system-wide quality improvement measures.
Supervisory Responsibilities: None.
Essential Job Functions
Essential Job Duties and Responsibilities:
- Participates in the development and implementation of county EMS continuing education program.
- Maintains online learning management system and updates training and certification records for EMS personnel.
- Selects and organizes facilities, equipment, and education materials as necessary to support training programs.
- Reviews patient care reports and evaluates patient care quality according to Snohomish County EMS Protocols and policies and procedures.
- Represents Snohomish County EMS and participates in local, regional, and state EMS stakeholder groups as needed.
- Works collaboratively with the Medical Program Director and contracted training providers to ensure training components of QA/QI process are met.
- Conducts audits and monitors performance of instructors for DOH approved courses.
- Acts as EMS liaison with hospitals, public health, coroner, and other stakeholders.
- Attends QA meetings to assist in the improvement of patient care, documentation and system development.
- Identifies and tracks trends that may affect performance and makes recommendations for improvement; generates QA reports on system performance and data quality, to include strategic planning metrics as well as national database reporting requirements.
- Works with the Medical Program Director to obtain patient outcome information from hospitals.
- Works with 911 Communications Center staff to obtain and review 911 tapes and computer-aided dispatch system information to assist in EMS QA process.
Required Knowledge, Skills and Abilities
Qualifications:
Knowledge Of:
- Washington State Department of Health EMS certification and recertification requirements for Basic and Advanced Life Support personnel.
- EMS Training including adult learning styles and teaching methodologies.
- Quality Assurance concepts and methodology.
- Local, state and federal laws applicable to EMS, council governance, and non-profit organizations.
Skills and Ability To:
- Work collaboratively with others to achieve department goals.
- Employ sound reasoning and analytical skills to interpret and share quality data.
- Establish and maintain effective working relationships with officials, employees and the public.
- Maintain an effective record-keeping system.
- Communicate clearly and concisely, both orally and in writing.
- Compose, edit and proofread materials utilizing proper English, grammar, spelling and punctuation in paper and electronic formats.
- Learn and operate office systems and new technology proficiently.
- Plan, prioritize and complete multiple ongoing projects and assignments.
Additional Requirements
Education and Experience:
Current Washington State EMT; Paramedic certification preferred
Current Washington State EMS Evaluator certification preferred
Current AHA BLS, ACLS, PALS certification preferred
Special Requirements:
- Must maintain a valid driver's license with acceptable driving record.
- Must pass a formal criminal background check as required by RCW 43.43.830.
Physical Demands: Office activities require ability to sit for long periods of time and move throughout the office; ability to perform manipulative skills required for word processing; ability to lift up to 25 pounds; ability to read computer screen, various documents and forms; hearing and speech abilities to effectively communicate and perform duties.
Working Conditions: Work takes place primarily in an office setting. Travel required to perform job duties and attend training and seminars. Employee must be able to effectively utilize computers and related software, social and other media networks, computer printers, photocopiers, audio visual equipment, telephone system and fax. The employee may be required to work evenings and weekends as necessary.
The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.