Customer Service Representative
Customer Service Representative
A leading government agency (Social Security Administration) is seeking to recruit committed and motivated candidates for the Customer Service Representative position. The job offers a competitive starting salary ($36,213 to $52,470), excellent working environment, and ample growth opportunities. This is an exciting full-time permanent opportunity located in Auburn Washington. You will receive 16 weeks of formal training. Benefits include employer contribution-matching via the Thrift Savings Plan, and immediate accrual of paid leave.
Duties
Summary
Once selected for the position, you will contribute to the Agency's mission through direct service to the public. Receive incoming calls through SSA's National 800 number to provide information on SSA laws, rules and regulations and Medicare Insurance Programs' and conduct interviews in order to determine eligibility for programs administered by SSA; and use automation tools to access and update information about claims or potential eligibility.
Responsibilities
- Provide assistance to beneficiaries and the general public in person, by telephone, or in writing;
- Conduct interviews to determine the nature of the caller's question or issue;
- Explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.