System Services SupervisorSnohomish County Emergency Radio System
Position: System Services Supervisor
Supervisor: Exec. Director
FLSA Status: Full-Time, Hourly, Non-Exempt
Hourly Rate: $56.50 – $65.00 Depending on qualifications, Negotiable
Under the general authority and supervision of the Executive Director, the System Services Supervisor (SSS) is responsible for the daily operation, maintenance, and enhancement of the SERS system(s) as well as customer satisfaction with the provided SERS services. The SSS role will directly supervise all technical staff who will perform most of the work associated with the SERS system(s) but will be expected to be capable of direct system support and troubleshooting leadership when necessary. The SSS will be responsible for ensuring a positive work-environment to ensure a high-degree of employee productivity, satisfaction and retention. The SSS will prioritize all technical work assignments as well as help facilitate future enhancements to the SERS system(s) as required by our customers.
- Prioritize, schedule, and supervise the work activities of SERS technical staff.
- Monitor staff work-products to ensure quality, safety, adherence to SERS technical policies as well as any applicable codes or rules from authorities having jurisdiction based on the work performed.
- Maintain a fair work schedule and balance the strengths of employees vs. training opportunities when assigning work
- Create a highly-capable technical team by identifying training needs for staff to the Exec. Director and prioritizing learning opportunities whenever possible.
- Create and maintain a team work environment by ensure adequate sharing of knowledge
- Perform staff evaluations and other management duties including training and discipline in accordance with SERS policies
- Support the yearly budget creation process with the Exec. Director
- Review purchase requests made by technical staff to ensure adherence to budget and applicable SERS policies
- Represent SERS in communications with other government agencies and commercial organizations.
- Serve as primary decision maker for actions during emergencies/system outages and system technical policies.
- Coordinate with customer agencies, vendors, and outside radio service shop to determine system support and repair action needed on mobile, portable, and fixed radio systems, microwave and multiplex equipment, radio facilities, emergency power systems, and other infrastructure.
- Ensure adequate documentation for all SERS systems for compliance with all applicable laws and to ensure excellent maintenance practices.
- Create and/or maintain adherence to required maintenance and replacement schedules
- Coordinate preventative maintenance, repair, and modification of equipment and facilities.
- Install, maintain, modify, repair, and remove radio transmitters, radio receivers, microwave transmitters, microwave receivers and associated multiplex equipment, antennas, coaxial cables, dispatch center consoles, supporting computer systems, LANs, WANs and related equipment when necessary.
- Develop, recommend, and implement modifications or revisions in existing operating procedures.
- Maintain awareness of technical or regulatory changes/improvements within government and the electronics industry relating to public safety communications.
- Make recommendations to user agencies regarding maintenance, purchase, and usage logs on all equipment.
- Assist the SERS Director in developing long range plans, recommend improvements to existing communications systems, and lead in the implementation of the recommended improvements.
- Oversee the filing and renewal of all SERS FCC licenses.
- Perform other duties as assigned.
Other Areas of Responsibility:
- Establish good working relationships with other team members, management, customer agencies, vendors, and outside radio shops.
- Foster positive communications and relationships with team members, management, customer agencies, vendors, outside radio shops, and the general public.
- Adhere to agency policies and procedures.
- Manage repairs and scheduled maintenance on assigned SERS vehicle.
- Technical degree, trade school certification, or other documented multi-year training/education in topics directly related to design, installation, maintenance and repair of wireless communication systems.
- Associates or Bachelor’s degree in related technical subjects desired
- Minimum five (5) years’ experience in installation, maintenance and repair of land mobile radio systems and applicable subscriber/console equipment; 10+ years preferred.
- Minimum of five (5) years’ experience supporting APCO P25-capable trunked radio systems and applicable subscriber/console equipment; Motorola ASTRO 25 system experience preferred.
- Minimum of five (5) years’ experience in supporting Motorola SmartZone trunked radio systems and applicable subscriber/console equipment; Motorola SmartX, MTC3600 and TeNSr channel bank experience preferred
- Experience in supervising, training and evaluating staff.
- Experience in developing and monitoring the budget and making budget recommendations.
- Experience in the support of simulcast radio/paging systems.
- Experience working in VHF, UHF, and 7/800 MHz bands.
- Ethernet/Layer-3 IP/MPLS deployment experience is desired.
- Microwave backhaul deployment experience is desired.
- Basic knowledge of radio propagation theory and application.
- Knowledge of radio transmitting and receiving devices, microwave, antenna systems, combiners, and ancillary equipment.
- Proficient in Microsoft Word and Excel, Adobe and Outlook, is highly desired.
- Ability to work independently.
- Strong communication skills, both oral and written, and the ability to comprehend technical information and communicate to a non-technical audience.
- Excellent customer service and problem-solving skills.
- Ability to reach the Snohomish County Border within 20 minutes is required; to reside within Snohomish County is preferred.
- Possess and maintain current Driver's license and retain auto insurance as law requires.
- Ability to complete and pass a criminal background and credit check as required pre-employment and as required thereafter.
- Frequent standing, walking and sitting.
- Pushing, pulling, crouching and reaching as required.
- Occasional to lift or carry up to 75 pounds.
- Respond to emergency callout and be available to work at any time within a 24-hour period, including nights, weekends, and holidays.
- Ability to safely work in confined spaces, near high voltage equipment, near high noise level sources, or in other potentially hazardous environments.
- Must be able to receive detailed information through oral communication and to discern the difference in sounds for the safety of the employee and co-workers.
- Close visual acuity to perform various activities including visual inspection involving small parts, measurement devices and assembly parts and equipment including the ability to distinguish differences in color.
- Must be able to perform all job functions under emotionally stressful conditions
- Must be able to perform public speaking and presentations