9-1-1 Emergency Dispatcher

Snohomish County 911   Everett, WA   Full-time     Other
Posted on November 17, 2022
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Are you good at multi-tasking? Does working with multiple systems and monitors or displays sound exciting? Are you interested in a job where no two days are the same? Then join us and answer the call as a 9-1-1 Emergency Dispatcher where Help Starts Here!
 

Top Reasons you want to work at Snohomish County 911. 

  • You have a sense of service to your community. You want to help, but maybe not in a police of fire department uniform.
  • You want to support your local law enforcement, firefighters, and EMS professionals by helping them arrive on-scene prepared for the emergency they are responding to. 
  • Stable full-time employment. We aren’t going anywhere! 
  • Career Growth and advancement potential. 
  • Generous paid time-off and paid holidays.
  • Medical / Dental / Vision / Life Insurance / Long Term Disability.  
  • WA State Public Employees Retirement System (PERS), Deferred Compensation AND Def Comp match!
    • Vested in PERS after 5 years of employment
    • Employees will receive a 3.5% contribution and a contribution match of up to 2.9% to your choice of one of four plans - Two 457 plans and Two 403b plans to choose from
    • Employees may contribute the maximum allowed by law under each of the plans (one 457 and one 403b)

Starting Wage:
$29.11 as of January 1, 2023

Job Summary

Join a vibrant and energized group of highly trained professionals who are dedicated to making a positive difference in all communities within Snohomish County. We pride ourselves on the level of dedication our teams bring to the table and we want you to be a part of it!

If you want to make a difference in your community, then let us help you shape that passion through our fully paid training program and turn it into a career of a lifetime!

We are a driven organization and our teams leverage technology to connect directly with police officers, firefighters, EMS, search and rescue teams and members of the public. A 911 Dispatcher’s job is much more than answering 911 calls and includes supporting responses with more than 43 public safety agencies.

Snohomish County 911 is a consolidated 9-1-1 communications center providing Police, Fire & EMS services to the community and first responders. Snohomish County is home to nearly 800,000 and is the third largest county in Washington State. Public Safety 911 is a rewarding career where our teams have opportunities to make lasting differences in people’s lives each and every day.

We are hiring 911 Emergency Dispatchers to work all shifts within our centers.

  • Receives calls for service from Call Takers via the Computer Aided Dispatch (CAD) system and from field units via radio or mobile data computer (MDC).
  • Determines the appropriate response to an incident based on priority and policy. 
  • Relay essential information to initiate an accurate and timely response to emergency calls. 
  • Continually updates information as it is received. Updates units as to new information or instructions including follow up and updated status of calls. 
  • Processes more than one call at a time. 
  • Receives 911 calls as assigned.

Qualifications and Skills

    • A High School Diploma or Equivalent (GED)
    • Pass Public Safety Testing Dispatcher Exam with score of 75% or higher.
    • Pass Public Safety Testing typing test with at least 40 WPM at 90% accuracy or better
    • Positive attitude and ability to work through rapidly unfolding situations
    • Desire to assist police and fire as well as members of the public who may be in distress
    • Desire to work with modern technology with a focus on providing a fantastic customer experience
    • Ability to pass the applicant testing process, background investigation, psychological exam and drug screening

Snohomish County 911 is an equal opportunity employer. Snohomish County 911 will not discriminate in employment, recruitment, or selection practices. Reasonable accommodations may be requested for Snohomish County 911’s application process for applicants with disabilities by contacting our office by email or phone during normal business hours.

Benefits: 

  • Excellent medical through Kaiser Permanente HMO OR Regence Blueshield PPO
  • Delta Dental Plan E
  • Vision through VSP
  •  Generous Paid-time-off and paid holidays
    • Recognized Holidays: 
      • New Year's Day
      • Martin Luther King Day
      • President's Day
      • Memorial Day
      • Independence Day
      • Labor Day
      • Veteran's Day
      • Thanksgiving Day
      • Native American Heritage Day
      • Christmas Eve Day
      • Christmas Day
      • New Year's Eve Day
      • Longevity Holiday (awarded annually for employees who reach ten (10) years longevity or more).
    • Less than 48 months of service = 192 hours PTO 
    • 48 months of service = 216 hours PTO
  • Public Service Loan Forgiveness Program
    • If you are employed by a U.S. federal, state, local, or tribal government or not-for-profit organization, you might be eligible for the Public Service Loan Forgiveness Program. 
    • The PSLF Program forgives the remaining balance on your Direct Loans after you have made 120 qualifying monthly payments under a qualifying repayment plan while working full-time for a qualifying employer.
    • Copy and paste this URL to learn more. https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service 
  • College Tuition Reimbursement up to $5,000 per year on approved certification training / courses / degree programs. 
  • WA State Public Employees Retirement System (PERS), Deferred Compensation AND Def Comp match!
    • Vested in PERS after 5 years of employment
    • Employees will receive a 3.5% contribution and a contribution match of up to 2.9% to your choice of one of four plans - Two 457 plans and Two 403b plans to choose from
    • Employees may contribute the maximum allowed by law under each of the plans (one 457 and one 403b)

Snohomish County 911

1121 SE Everett Mall Way
Everett , WA
http://www.sno911.org