District Manager Home Delivery and Single Copy Supervisor
District Manager Home Delivery and Single Copy Supervisor
Citrus Publishing Crystal River, Florida
This position is responsible for the coordination of delivery and service of the daily edition of the Citrus County Chronicle and other carrier delivered products within an assigned geographical area. These responsibilities include the recruitment, orientation and maintenance of all Independent Delivery Agents within that area. Maintaining high service and delivery quality ratios and assisting customers with regard to complaint and service request satisfaction on a daily basis is of major importance. This position is responsible for the single copy sales, coordination of distribution, delivery and service of the daily edition of the Citrus County Chronicle, St. Petersburg Times and other single copy carrier delivered products. These responsibilities include sales accountability, management of independent contractor carriers, working with the distribution process, meeting equipment needs, accurate completion of required reports, single copy billing functions, collections, filling down routes and running down routes when needed as well as other assigned duties. Responsibilities also include process improvement, customer satisfaction programs, carrier sales programs, route expansion, customer retention and other continuous improvement efforts. This full-time position is exempt and reports to the Circulation Director. Position is a member of the Delivery Team within the Circulation Department. The 6-day work schedule is typically 12 AM-7 AM. Position requires some on-call, weekend and Holiday duties. The Chronicle is a 7-day daily newspaper with an average circulation of 15,000 weekday and 19,500 on Sunday. Citrus County is located centrally on the west side of the state of Florida, approximately 1-½ hours northwest of Orlando and 1 hour north of Tampa. The Chronicle offers a competitive benefits package including medical, dental, vision, life insurance, 401(k) and paid time off benefits to full-time employees. The newspaper can be found online at www.chronicleonline.com.
Qualifications: High School diploma or equivalent required. Minimum of one-year home delivery, single copy delivery or other newspaper circulation experience preferred. Valid Florida Driver's license required. Excellent communication skills, both orally and written with customers, carriers and other team members. Ability to effectively and efficiently communicate on the telephone, with other team members and customers. Ability to work well with others in a structured, high stress environment. Ability to perform computer data entries. Lifting heavy loads 30 to 50 lbs. required. Long periods of standing and walking are required on various surfaces. Driving at night and during early morning hours is required.
Essential Functions: Recruitment, orientation and maintenance of independent delivery agents. Performs all Independent Delivery Agent contracting within zone of responsibility and maintains accurate records. Maintains home delivery complaint ratio Assures efficient and effective communication with both delivery lists and route books for zone of responsibility. Assures quick and efficient satisfaction of all customer complaints before noon each day. Responsible for effectively covering down routes while recruiting proper carrier replacements. Monitors and maintains inventories of all carrier supplies in a designated zone of responsibility. Assists Distribution Team Leader with route audits. Oversees distribution of all assigned Citrus Publishing products
Equal Opportunity Employer