Customer Service Specialist 3
Customer Service Specialist 3 – Enrollment Services
Full Time, Classified
Position Summary
Under the general direction of the Assistant Director of Enrollment Services, the Customer Service Specialist 3 – Enrollment Services serves as a senior customer service specialist for prospective, new, and continuing students, handling complex, cross-agency customer needs. Customer service is provided in-person at the front counter, via email, and over the telephone. This position provides general programmatic support for Admissions, Enrollment Services, Student Financial Services, Basic Education for Adults, International Programs, Advising, Disability Support Services, assessment testing, cashiering and/or student development functions and staff. This position also trains and mentors new and lower level staff in aspects of processes, customer relations, and problem resolution. Identifies and recommends change to agency policies and procedures that hamper customer access to college services.
The successful applicant will have the following qualifications:
Minimum Qualifications:
- An Associate’s degree AND three years of experience providing assistance to customers regarding inquiries, complaints or problems; OR equivalent customer service experience
- Demonstrated strong interpersonal, telephone, email and communication skills
- Demonstrated commitment to and interest in diversity, equity and inclusion and the ability to support a multicultural workplace and educational environment
Preferred Qualifications:
- Work experience in a college’s office of registration, admissions, cashiering, financial aid, support services or a related function
- Strong computer knowledge with the ability to navigate through Microsoft Office applications
- Experience with computerized registration applications within the Washington State System for Community & Technical Colleges or PeopleSoft
- Demonstrated strong organizational skills and ability to handle multiple tasks simultaneously and determine priorities
- Ability to successfully communicate (written and orally) in a second language
Complete applications must be received by the closing date and time of Tuesday, July 24, 2018 by 9 am.
Cascadia College is an EEO Employer