Customer Service Rep in Training Pool
$24.04 per hour
We have several vacancies to fill now, and will also establish a pool of eligible candidates to
draw from in the next 12 months as more positions open.
Participates in the Customer Service Representative New Employee Training (N.E.T.) program on the Call Center function. This is a training position with training provided on the job and in a classroom setting. Upon successful completion of the training program, employees will transfer to the call center.
MINIMUM QUALIFICATIONS: Knowledge of: Advanced customer relations techniques and practices; including proactively and constructively dealing with a variety of difficult/stressful customer interactions. Analytical and problem solving techniques. Computer applications and software (such as Windows, email, calendaring, word processing and spreadsheet applications) at an entry to intermediate level. Basic math and financial records analysis.
Ability to: Be an ambassador for the District. Provide information to internal and external customers through a positive and supportive delivery. Manage confidential and sensitive information appropriately. Communicate effectively both verbally and in writing and possess exceptionally good human relations skills and demonstrated through an interview process. Learn and apply District procedures, customer programs, policies and CIS screen formats and transactions. Learn and use computer and related software/systems for daily work. Proactively and constructively resolve and diffuse negatively charged interactions. Effectively manage and prioritize simultaneous assignments and tasks. Word-process/keyboard at 35 words per minute. Apply skills learned in the Customer Service Representative N.E.T. program and at the same time apply exceptionally good human relations and communications skills.
Education/Experience: High school graduate or equivalent. License or Certification: Valid Washington State Driver's License. Successful completion of a word-processing/keyboarding test at 35 words per minute. Successful completion of the following tests: basic math, customer service skills test (including language, reasoning and reading skills), and computer skills test (such as Windows, email, calendaring, word processing and spreadsheet applications). Successful completion of an interview process.
Complete benefits plan and retirement program.
Interested individuals should complete the online application and submit cover letter and resume at www.snopud.com under Careers by September 26, 2017. A full job description is available on the website.
We are an Equal Opportunity Employer of Minorities, Women, Disabled, and Veterans.